Contact Support
Answers to common questions
I am missing tokens from my account.
All token transactions are accounted for in your My Account page. The link to the My Account page is located in your Personal Menu in the top-right corner of the website.
If you believe that your tokens were charged in error, please contact us with as many specific details as possible and we will help you.
I did not receive my tokens that I just purchased.
Please refresh the website. (Click reload or refresh on your browser). You can also try logging out and logging back in again.
If you purchased using a credit card, your tokens should be added to your account instantly. If you are sure that the purchase was completed successfully and you still do not have tokens after 10 minutes, please contact us.
I want my tip back.
Our policy is that we do not review or refund tips. Here is why:
Tips are gifts and tipping is an act of generosity. It is not fair to the models to leave a tip and then try to get it back later. It would not be possible in real life and it should not be done here either. If you have a specific request for a model, you should talk to her about it and perhaps invite her to a private show.
We also do not support or review tips for specific acts, or as payment for specific items. We have no way to investigate or verify these "deals".
Therefore: Tip at your own risk!
If you are dissatisfied with a model, please let us know about it, but we will not be able to reverse your tip.
I can not login to my account.
Please clear your cookies and then close all of your web browser windows, and then go to https://www.myfreecams.com again and try to login. Get more details on how to do this on our Technical Help page.
Make sure to enter your username and password carefully, with proper spelling and capitalization. If you have forgotten your password or username, please use our Password Reset tool and we will e-mail you a link to reset your password.
If all else fails, please contact us and make sure to include the username and e-mail address for the account you are trying to log in to.
I am having technical difficulties.
Please read our Technical Help section.
We spend a great deal of time writing and updating our Technical Help section so it provides all the latest solutions and advice for our members.
If you have read it and you still have problems, please contact us with as much information as possible detailing your problem.
I have been banned by a model.
If you have been banned by a model, there is nothing we can do to help. Models can ban anyone they want for any reason.
If a model banned you by mistake, she can click Options and unban you. Then you can restart your web browser and enter her room again.
Bans wear off after a few hours automatically unless the model extends the ban.
Please do not contact us about bans, we will ignore it.
I did not get my verification e-mail.
Here are the possible reasons why you would not receive your verification e-mail:
- You entered your e-mail incorrectly so we sent the e-mail to the wrong place.
- It may take a few minutes for the e-mail to arrive.
- It may be in your bulk/spam folder.
- Your ISP (mail service) did not accept the email, thinking it was spam.
Solution: Just sign up for a new account using a new username, and perhaps a different e-mail address.
If you are still having problems receiving our e-mail, we recommend using a free e-mail address from http://www.gmail.com.
Contact support
The "we already know" list.
A brief list of issues that we are already working to fix (so don't e-mail us about them):
- Nothing currently.
Contact form
Please enter your username, e-mail address, and what you want to tell us and then click the Send button below.
You may also e-mail us at: 
(but it is much better to use the form above.)
Will I receive a reply?
We guarantee you that we will read your e-mail. However, we will only reply when:
- We are answering a specific question that is not already answered in this wiki, or
- We are requesting more information.
For example, if you are reporting a problem, it is likely that hundreds of other members have reported the same problem, so we will try to fix it as soon as possible and it may not be possible to reply to everyone.
But we do appreciate all of your comments and questions and we know that collaborating with our valued members is how we create a better website. Thank you!
Privacy Policy
Please see our Privacy Policy.
Content Removal and Complaint Policy
If you would like to file a complaint, report abuse, or request that content be removed, please use the Contact Form above to describe your issue and we will get back to you and action your complaint as soon as possible.
Our policy is to review and resolve all reported content complaints within seven (7) business days, and most often much sooner. In the event there is evidence of illegal content, it will be removed immediately and the Payment Acquirer(s) will be notified of the event.